Returns & Exchanges

Due to the perishable nature of our artisan meats and food products, we cannot accept physical returns; however, we are committed to ensuring your satisfaction and will provide replacements or refunds for any items that arrive damaged or substandard.

Return Process

• 1.
  Inspect Your Order

  Upon delivery, please immediately inspect your package to ensure all vacuum seals are intact and the products are at the appropriate temperature.

• 2.
  Document Issues

  If you notice damage or quality concerns, take high-quality photos of the product and the shipping label to help us resolve the issue with our carriers.

• 3.
  Contact Customer Support

  Email our team at [email protected] within 14 days of receipt with your order number and documentation to initiate a claim.

• 4.
  Resolution

  Once reviewed, we will issue a full refund to your original payment method or ship a replacement order at no additional cost to you.